Background One

Data Protection Compliance (GDPR & POPIA)

Mobipaid is committed to protecting your personal information and maintaining the highest standards of data security. This page explains how we comply with both the General Data Protection Regulation (GDPR) for users in the EU/UK and the Protection of Personal Information Act (POPIA) for users in South Africa. Our goal is to ensure transparency, security, and full respect for your data rights across all regions we operate in.

1. Information we collect

Depending on your interaction with the marketplace, we may collect:

  • Full name
  • Email address
  • Phone number
  • Booking or order details
  • Merchant business information
  • Communication records
  • Payment-related information (processed securely through Mobipaid systems)

2. How your information is used

We process personal data only for legitimate purposes, including:

  • Facilitating bookings or product orders
  • Allowing merchants to respond and fulfil requests
  • Sending secure payment links
  • Providing customer support
  • Fraud detection and prevention
  • Meeting regulatory and compliance obligations

We do not process data unrelated to your marketplace activity.

3. Sharing of information

We may share limited and necessary data with:

  • The merchant you book or order from
  • Payment processors under Mobipaid’s secure infrastructure
  • Authorized service providers (hosting, email delivery, security tools)
  • Legal or regulatory authorities when required

Mobipaid never sells personal information to third parties.

4. Your rights under GDPR & POPIA

Under GDPR (EU/UK), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Request data portability
  • Object to certain processing activities
  • Lodge a complaint with your local Data Protection Authority

Under POPIA (South Africa):

  • Access and request correction of personal information
  • Object to processing
  • Request deletion where appropriate
  • Lodge complaints with the South African Information Regulator

To exercise your rights, contact our Data Protection Officer

5. Data security measures

Mobipaid implements strong security protocols including:

  • Encrypted transmission of all personal and payment data
  • Secure payment processing
  • Role-based access controls
  • Routine security audits and penetration tests
  • Continuous system monitoring

Your personal information is handled with strict confidentiality.

6. Data retention

We retain personal information only for:

  • Completing bookings or orders
  • Providing customer support
  • Meeting tax, legal, or regulatory obligations
  • Fraud prevention

When information is no longer needed, it is securely deleted or anonymized.

7. Contact information

For GDPR or POPIA-related enquiries, please contact:

Data Protection Officer — Mobipaid

Email: privacy@mobipaid.com

South Africa Office:

7 Denavo House, 15 York St, Kensington B, Gauteng, South Africa.

8. Updates to this policy

This page may be updated periodically to reflect changes in:

  • Data protection laws
  • Our internal processes
  • Platform features
  • Fraud prevention

The most recent version will always be available here.